1. Terms and Conditions of Sale
1.1. All orders placed with Divine Furniture & Design s.r.o.,
with their registered office at Horky nad Jizerou 116, Postcode 294 73, IN 05316529, registered in the public register kept by the Municipal Court in Prague, Section C, Entry 261794 (hereinafter referred to as the "Company"), via the online store, and the subsequent contractual relationships shall be governed by the Terms and Conditions and applicable legislation. These Terms and Conditions (hereinafter also referred to as the "T&Cs") shall take precedence over other terms and conditions of sale.
1.2. The Company reserves the right to amend the current T&Cs at any time by publishing an amendment thereto on the Company's website www.divinehome.cz
1.3. Unless stated otherwise, the current T&Cs shall apply as of the date of conclusion of the contract; otherwise, as of the date of publication on the Company's website.
2. Registration
2.1. When completing the registration, all mandatory registration data entered must be correct and complete.
2.2. The Customer undertakes to inform the Company without undue delay of any changes to the address or other changes by updating their personal data on this website.
2.3. Prior to registration, the Customer must familiarise themselves with the following facts available on the Company's website and online store.
The Customer is obliged to check:
(a) the designation of the goods or services and a description of their main characteristics,
(b) the price of the goods or services, or, where applicable, the method of calculating that price, including all taxes and charges,
(c) the method of payment and the method of delivery or performance,
(d) the delivery costs, and where these costs cannot be determined in advance, information to the effect that,
they may be charged at a later date,
(e) details of their defect liability rights as well as their warranty rights and other conditions governing the exercise of those rights, which form part of the T&Cs.
3. Password
3.1. When completing the registration form, the Customer will be asked to create a password. They are required to keep the password strictly confidential and must not disclose it or pass it on to any other person.
3.2. The Customer is fully responsible for any actions relating to the use of their password and the placing of orders, even if such actions took place without their knowledge.
3.3. If a Customer suspects, or becomes aware, that another person knows or is using their password, they are required to inform the Company immediately.
4. Orders
4.1. Before placing an order via electronic means, Customers will be given an opportunity to check and amend the details they have entered in the order.
4.2. By placing an order via this website, Customers undertake to purchase the selected goods in accordance with the T&Cs. At the same time, by placing an order, Customers confirms that they read and agreed to these terms and conditions (available on the website) in advance.
5. Order confirmation
5.1. An order placed on this website becomes binding on the customer once it has been submitted. The Company shall then confirm receipt of the order to the customer’s specified email address, thereby establishing a contractual relationship. The attached General Terms and Conditions of Sale, or a link thereto shall form an integral part of the confirmation.
5.2. In exceptional circumstances, the supplier may cancel an order, particularly if they are unable to deliver the goods on time.
5.3. The customer’s details received by the Company constitute valid documentation of the order and the entire transaction. Information received by the payment system constitutes valid evidence of financial transactions.
6. Prices
6.1. The prices of the goods ordered are as stated in the price list on the website as at the date of placing the order. These prices include VAT, but do not include the cost of transport, delivery or any assembly work.
6.2. Delivery charges shall be calculated at the rate stated on this website as at the date of placing the order. The rates depend mainly on the size of the order and the chosen delivery method.
7. Customs duties
7.1. All goods on offer have been duly cleared through customs in the Czech Republic.
8. Delivery
8.1. All orders confirmed by the Company shall be delivered to the address provided at the time of placing the order.
8.2. The Company shall make every effort to ensure that the goods are delivered as soon as possible after they receive the order and—where applicable—the advance on the price of the goods is paid.
8.3. Goods can only be delivered to the countries listed on the website, i.e. to countries within the European Union.
9. Checking the goods
9.1. The customer is responsible for checking the quantity and condition of the goods upon delivery.
9.2 The customer is required to visually inspect the condition of the consignment upon receipt and, if it is visibly damaged, to refuse the consignment and refrain from accepting it, draw up a report with the driver stating the reason for non-acceptance, and send a copy of the report, including a photograph of the damage, to the sender within three days.
9.3. If, after accepting a consignment that does not show signs of visible damage, the customer finds that the goods are damaged or missing, they must notify the seller of this without undue delay. The customer’s rights are governed by the general provisions of the Civil Code (hereinafter referred to as the “CC”), in particular Sections 2090 and 2566 thereof.
9.4. This shall be without prejudice to the customer’s rights under the law.
10. Returns
10.1. If legitimately dissatisfied with the goods delivered, the customer shall ave the right to withdraw from the Contract and return the goods within fourteen days of receiving the ordered goods. Made-to-measure or customised goods, goods in sealed hygienic packaging, and digital content cannot be returned. There is no right to return the goods where the natural properties of the material are cited as grounds for the complaint.
10.2. The Company demands that returned goods be in undamaged condition, accompanied by the relevant fiscal document, and, where possible, in their original packaging—this is known as the “principle of proper returns”.
10.3. As log as the goods are returned in accordance with the relevant procedures, the Company shall refund the customer the amount paid for the returned goods within 14 calendar days of the date on which the returned consignment was received by the Company and met the requirements for a valid return.
10.4. If the customer has chosen a delivery method other than the cheapest one offered by the Company, the customer shall bear the costs associated with returning the goods.
11. Payment
11.1. The customer shall pay for the goods delivered by settling the price of the goods as follows:
(a) by paying the invoice issued by the Company and sent to the customer electronically,
(b) by paying by card at the time of placing their order,
(c) by paying from the customer’s current account at the time of placing their order.
11.2. Where the customer pays by card, the payment is due immediately. For security reasons, your card details will be encrypted.
12. Warranty
12.1. Goods purchased via this website are covered by the manufacturer’s warranty in accordance with the terms and conditions set out in the accompanying documentation.
12.2. For detailed information about the manufacturer’s warranty, customers are advised to consult the warranty statement, which they will receive with the goods or which is available on the Company’s website. This warranty does not affect the customer’s rights under applicable law.
12.3. If the defect constitutes a material breach of contract, the customer is entitled to:
(a) have the defect removed through the supply of a new item free from the defect or through the supply of any missing items or parts of items,
(b) have the defect removed through a repair of the item,
(c) a reasonable discount on the purchase price.
12.4. The customer shall inform the seller of the remedy they have opted for either at the time of reporting the defect or without undue delay thereafter. The customer may not change their choice without the seller’s consent; this does not apply if the buyer has requested the removal of a defect which proves to be beyond repair. If the seller fails to remove the defects within a reasonable time limit, or if the seller informs the buyer that they will not remedy the defects, the buyer may, instead of having the defects removed, request a reasonable reduction of the purchase price, or withdraw from the contract.
12.5. The customer may withdraw from the contract where it can be demonstrated that the course of action under Art. 12.3(a) or Art. 12.3(b) of the contract cannot be applied. The burden of proof rests with the customer.
12.6. If the customer does not exercise their right in good time, they shall have the rights set out under Section 2107 of the Civil Code.
12.7. If the defects constitute a minor breach of contract, the customer is entitled to have the defect removed or to a reasonable reduction of the purchase price.
12.8. Until the customer exercises their right to a reduction of the purchase price or withdraws from the contract, the Company may supply the missing items or remove any legal defects. The Company may remove other defects, at their discretion, either by repairing the item or by supplying a new item; the choice must not result in unreasonable costs on the part of the buyer.
12.9 If the Company fails to remove a defect in the goods in good time, or if they refuse to do so, the customer may request a reduction of the purchase price or withdraw from the contract. The customer may not change their choice without the Company’s consent.
12.10 The absence of proof of proper after-sales maintenance entitles the Company to refuse to honour the warranty on the goods.
13. After-sales maintenance
13.1. If after-sales maintenance is required for the goods, the customer shall be informed of this upon delivery, including the contact details of the persons providing the maintenance service (hereinafter referred to as “proper after-sales maintenance”).
13.1. If a customer encounters any problems with the goods, or if they have any queries regarding their operation, maintenance or after-sales service, they should contact the company by telephone for advice or assistance.
13.2. If the problem cannot be resolved over the phone, the Company may be able to offer a solution as part of their after-sales maintenance service. Customers can obtain detailed information by calling the Company. Customers can find all the latest contact details on the Company’s website.
14. Limitation of liability
14.1. The images and text describing the products featured on this website do not form part of the contract and are provided for information purposes only. The Company accepts no liability for any errors or omissions relating to the images or text featured on this website.
14.2. When ordering goods for delivery to countries to which the Company does not normally ship, the Company accepts no liability in a scenario where the goods do not comply with the relevant national laws of the country in question, or in the event of differences in electrical connecting points or other incompatibilities.
14.3. Without limiting the scope of these T&Cs, no claim (regardless of whether the goods have been delivered or not) made in respect of any loss incurred may exceed the price of the goods.
15. Force majeure
15.1. The Company shall make every effort to fulfil their obligations. However, it cannot be held liable for any delay or failure to deliver the goods resulting from circumstances beyond their control. These circumstances include, in particular, strikes, wars, natural disasters or other situations that prevent the manufacture, transport or delivery of goods.
15.2. In the event of a delay or failure to deliver due to a force majeure event, the Company undertakes to fulfil their obligations as soon as possible and, at the same time, reserves the right to divide the remaining consignments amongst customers in an appropriate and fair manner.
16. Consent to the processing of personal data in accordance with Act No. 101/2000 Coll., on the protection of personal data and amending certain acts, as amended (hereinafter referred to as “the Act”), for contract (order) performance purposes .
16.1. By placing an order, the customer consents to their personal data, provided during the order negotiations, being processed, stored and disclosed to third parties for the purpose of order or contract performance. They consent to the contractor, acting as a Controller, processing their personal data for the purposes and to the extent set out above for the duration of the aforementioned legal relationship plus 10 years. They are aware that the consent to the processing of their data, given in accordance with the law, is voluntary.
16.2. Data protection and the GDPR are dealt with under separate documents.
17. Applicable law and jurisdiction
17.1. These T&Cs are governed by Czech law. These T&Cs are adopted and come into force on 28 July 2026.
17.2. Czech courts shall have exclusive jurisdiction to settle any disputes that may arise. The court having the local jurisdiction to hear any dispute is the District Court in Mladá Boleslav.
17.3. Under Act No. 634/1992 Coll., on consumer protection, as amended, consumers may have a dispute resolved out of court by the Czech Trade Inspection Authority. The application may be lodged in writing, verbally with a written record made of the testimony, or electronically via the online form available on the Czech Trade Inspection Authority’s website. The application must contain the identifying details of the parties to the dispute, a full and clear account of the relevant facts, a statement of the applicant’s claims, the date on which the applicant first asserted the right that is the subject of the dispute against the seller; a declaration to the effect that the matter has not been decided by a court, that no arbitral award has been issued, that no agreement has been reached between the parties as part of out-of-court settlement of the consumer dispute, and that no court proceedings, arbitration proceedings or out-of-court settlement under this Act have been initiated in respect of the consumer dispute; the date and the applicant’s signature; the application must be accompanied by evidence that the applicant has been unable to resolve the dispute directly with the other party, and other documents substantiating the allegations made.
17.4. Online contact details for dispute resolution: ec.europa.eu/consumers/odr